Refund policy

Return and Refund Policy

Last updated: October 24, 2026

At GoDreamoon, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should generally be unused, in their original condition and packaging, and include all original accessories and components. Proof of purchase or an order confirmation may be required.

Some products may be ineligible for return due to hygiene, safety, customization, or final-sale restrictions, where permitted by applicable law.

2. How to Request a Return

To start a return, please contact us using either of the following methods:

Please include your order number, the item you wish to return, and the reason for your request.

Please wait for our instructions before shipping any item back. Returns sent without prior authorization may experience processing delays.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at service@mydreamova.com.

Please include your order number and clear photos or videos showing the issue. We will review your request and work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

If an item is defective, damaged, or incorrectly shipped, please contact us before returning it. We will provide instructions regarding the return shipping arrangements.

Original shipping charges, customs duties, and other fees may not be refundable unless required by applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received your refund after this period, please contact us at service@mydreamova.com.

6. Exchanges

If you would like to exchange an item, please contact us at service@mydreamova.com.

Exchanges are subject to product availability and applicable return conditions. If an exchange is unavailable, we will discuss the available options with you.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products, where applicable.

  • Items marked as final sale, where permitted by law.

  • Products that cannot be returned for hygiene or safety reasons after being opened or used, where permitted by law.

  • Items damaged through misuse, improper handling, or normal wear and tear.

These exclusions do not limit any mandatory consumer rights you may have under applicable law.

8. Order Cancellations and Changes

If you need to cancel or change an order, please contact us as soon as possible at service@mydreamova.com.

We will do our best to accommodate your request before the order is processed or shipped. Once an order has been shipped, cancellation or modification may no longer be possible, and the standard return policy may apply.

9. International Returns

For international orders, return shipping costs, customs duties, taxes, and other applicable fees may vary depending on the destination country.

Please contact us before returning an international order so we can provide the appropriate instructions. Nothing in this policy overrides any consumer protections that apply in your country or region.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Store: GoDreamoon
Email: service@mydreamova.com
Contact page: https://godreamoon.com/pages/contact

We appreciate your business and will do our best to assist you with your order.